We Are A Technology Company, But,
We Do Not Own Any Technology!
The views and expressions in this article / blog / write up / technical paper / or whatever you wanna name this, are purely my personal inner deep feelings, any resemblance with any person / entity is purely coincidental.
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We did not hurt any software during making of this Platform because We are a Technology Company but We do not own any Technology!
Glimpse!
In today's world, we are capable of getting an Instant Human Chore Service (Food/DoorDash, Ride/Uber, Groceries/InstaCart, House Cleaning/Handy, Home Massage/Soothe, Private Jet/BlackJet, Baby sitting/Poppy and Trusted), but getting an Instant IT Software Service (I will explain what this means in a bit), is very difficult!
Why?
Because, there are too many complexities, compliances, security, data privacy issues, trust issues, cost issues, quality issues, maintainability issues, support issues, timezone issues.
Ain't That Easy, Baby!
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Today, there are platforms existing like Fiverr, who does the best to solve this problem by making freelancing available at fingertips for customers, especially individuals and small businesses.
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Still, this is not not solving the core problem of delivering an IT Service in an instant fashion!
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What do I mean by, an Instant IT Service?
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Use Case 1 : I am a small business owner, selling t-shirts, getting started with my business, started with website planning for my business, and I needed the most basic artifact LOGO for my business.
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Use Case 2 : I am a MuleSoft Integration Developer, and I am working on this complex integration pattern, and I know how to use Scatter Gather, and I know how to integrate with SalesForce, and I know how to connect to Kafka, I can do all wonders except am not that good at DataWeave. Wow!, but now I am stuck/struck here with this simple problem with DataWeave, which in my view should take about 10 minutes for a DataWeave expert?
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So, how do we solve these problems in an instant fashion?
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Let's start with Use Case 1:
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The best answer, that I could come up with is, Tattadaayi!, Introducinggggg, Fiverr! (there could be many, I am just naming one).
Fiverr solves this problem in this manner:
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1) Instant Match, a beautiful service for Customer
Match Customer with an expert in LOGO making (I am keeping cost aside, because sometimes cost is not the factor in getting an IT small service especially if its under 50 / 100 $, basic human instinct, all I wanted is some good LOGO for my business and how fast can I get this work done, and how fast can I move on with my own line of business which is selling t-shirts).
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2) Instant Pay, a beautiful service for Business Service Provider
Get paid for your work Instantly. Wow! Really, yes, that's true, isn't it beautiful, seeing real cash in my bank account instantly for the work I did sitting at my home or coffee shop or in a movie theater or sitting in a park with beautiful sunset view!
So, what's missing here for the Customer?
Customer : Enter the Dragon!
As a Customer, there are still lot of questions burning in my mind!
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How do I call my Business Service Provider?
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How do I Zoom to get in a face to face conversation with my Business Service Provider so I can actually express my innnner thoughts about the long 10 year roadmap I have in my mind, and wanted to express every aspect of my vision right on face and embed it in my logo?
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I am paying the Service fee upfront, and what if I am not 100% Satisfied? I know there is return policy, but to start with, why do I even need to pay out of my pocket, even if it's a simple HOLD on my Credit Card? Why, why, why I have to take a dollar out of my pocket even before I explain my requirement of what I need?
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How qualified is this Business Service Provider is? There are 10M+ freelancers that does the LOGO but all I needed is one good expert who is good at listening to what I am gonna say, what I am gonna explain, and deliver the work right there and right then, that's all I am asking for). Who is taking responsible for providing this kind of quality check service? (Is Fiverr doing, may be I don't know, if they do, yaa that's good).
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Am I paying extra? There are Business Service Providers that are offering the same LOGO design service ranging from 5 $ to 500 $ per LOGO. Wow! Oh my Goshhhhh, all I needed is a simple LOGO!
Back to Instant IT Service, how do we address all the above, and how can we provide a seamless experience for customer to get any small and quick services like these and can be delivered in an Instant Fashion.
Let's Start With Instant Connect!
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So, What's an Instant Connect?
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Shop for IT Services
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Add to Cart
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Place Order
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Get Order Confirmation
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Get a direct call from Customer Success Manager, and guide you to join Zoom room
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Business Service Provider joins Zoom (SLA's can be defined)
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Customer and Business Service Provider discuss the requirement, Customer Success Manager prepares meeting minutes, analyzes the amount of work, cost estimate​
Introducing Instant Work
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As a Customer, get your work done 24x7 without worrying about how big your work requirement is, just raise a request to Customer Success Manager for additional Business Service Providers to join the Zoom room (we call these War Rooms, dedicated War Room for each Customer) where you can jump in and out with peace of mind that your work can be tracked with an instant click of joining a Zoom call. Why am I stressing on the importance of a Zoom call availability, god only knows, how much of peace of mind I will have knowing that I can connect to Business Service Provider and talk to him face to face at any time of the clock, especially for a business starter, 24x7 is the work principle.
Customer has the Right To Refuse Service for any reason!
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Customer denies the service because it's too much cost. That's it, no obligation.
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Customer pays 0 $ until the service agreement is approved and signed by both parties.
One Solution: Slack Connect​
Ohhhhh my Godddddd, I am so worried about Security, how securely can I exchange my files?
Should I use e-mail? Should I use Google Drive? Should I use Dropbox? Should I send in WhatsApp? How do I send screenshots? How do I attach clips?
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Going deeeeep, deepest, deepest beyond and further, how do I trust this Business Service Provider, whom I contacted on an open platform!
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Securely exchange all your conversation, documents in one simple unified, dedicated Slack Channel, and included in the channel are your Customer Success Manager and Business Service Provider(s). Give a break to your emails, drives, online storages and just focus on direct connect with your Business Service Provider in this Secure Slack Channel!
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Enough is Enough, we been addressing Customer challenges so far, let's get started with Business Service Provider!
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Business Service Provider : The Veda!
(Veda means Knowledge in Sanskrit)
As a freelancer, for you, there are 10M+ Customers who need a LOGO, but all you need is a single Customer with whom you can get connected instantly, showcase your skill right on the face of the Customer, get his approval right there and right then, deliver your work, close the order, and get paid Instantly. Does anything else matter to you, I guess No!
Sell Your Time in a Most Flexible Way.
Time is Money.
Do the best what you are good at, that is designing a LOGO, leave the rest to Customer Success Manager who is there to handle all your administrative work.
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Imagine for long work orders, where offline work is getting developed, and you needed to get connected with Customer to discuss some key missing requirement. Do not worry, just raise a request to Customer Success Manager and ensure everyone is connected in War Room in no less time!
Back to Customer : My Ultimate Worries!
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Oh my gooooddddddddd! Now the work is completed, I am 1000% Satisfied, but what happens after I leave the War Room, what will happen to all my data that we exchanged in Slack Channel, Oh my god we had a Zoom meeting, was that meeting recorded, were our conversations floating around in the cloud, how do I protect my work, how do I copyright my work, now I have downloaded all my files to my local storage, but still I could not erase the foot prints on the cloud, now what, mmmmmm?
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Introducing my favorite, Snapchat Destroy!
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What Happens Here, Stays Here!
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Oh boy, I love Vegas, who doesn't? mmmmmm, let me think, may be there are some that don't like Vegas, mmmmm, anyways, back to Vegas, what I love about Vegas is What happens there, Stays there. Period. Likewise, once we close any Service Order, all IT artifacts including your files, conversations, and what not you did from the start of placing the order to end of the payment, will be destroyed including but not limited to Destroy Slack Channel (that's it gone, its no where, because we create a dedicated Slack channel per order, one place where everything is managed, and one place where we can all burn it to ashes. I think I will stop here, any further questions or concerns, send me a note. And not to mention, we are a Technology Company, but we do not own any Technology.